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We understand the issue of service is an important consideration and that our performance and "Easy to do Business" attitude can have an impact on your business operation. We will help you every step of the way.

The goal of Customer Services is to build long term business partnerships with our customers. We do this through our skilled technicians, engineers, and service plans tailored to meet your needs.

Because no two organizations or computing environments are exactly alike, we have designed a flexible and comprehensive suite of programs to meet customer requirements. The goal of these programs is to ensure the customer's systems are operating smoothly, regardless of the level of support chosen.

Support Contacts

Radiological Control Associates
POB 931
Los Alamos, NM 87544

Phone: 800-272-4026
Email:

 

Free Support

All products are supported for the first ninety days from purchase.  Users can make unlimited calls regarding product functions.  After ninety days user can continue to contact customer support for bug issues regarding the most current product.

Hourly Support

Customers who need additional help or consulting regarding site specific questions or who need training can receive support on an hourly  basis.  Customers who have older versions of applications may receive support on an hourly basis.  Click here for pricing information. 

Per Incident Support

Customers may receive support on a per incident basis.  Under this method customers pay a flat fee regardless of the numbers of hours expended.  Incident support is available for current version products only.   Click here for pricing information. 

Annual Maintenance-Priority Support

Users who subscribe to the annual maintenance program for an application receive priority unlimited phone support for product questions.  Additionally, all step revisions and major upgrades are free.   Click here for pricing information.  This is by far the best value.